Service Delivery Manager

Mitimes is expanding into the UK — and we're looking for our first UK- based Service Delivery Consultant to help us build a brilliant client experience from day one.

This is a genuinely varied role. You'll be the technical go-to person for our UK clients, the relationship owner who keeps their accounts healthy, and a trusted voice who can spot when a client's needs are growing.If you love solving problems, enjoy building relationships, and want more variety than a typical support or sales role offers, this could be the role for you.

What you'll be doing

• Owning a portfolio of UK client accounts — building relationships, running check-ins, and making sure clients get real value from Mitimes.
• Troubleshooting technical issues for clients using our software alongside everyday business tools like Microsoft 365 and PBX/telephony systems.
• Spotting opportunities to help clients grow with us and supporting our sales effort with your technical know-how.
• Helping shape how support and account management work in a brand-new UK operation — your fingerprints will be all over how we do this.

What you'll bring

• A solid technical grounding — you understand how SaaS platforms work, you're comfortable in Microsoft 365, and ideally, you've supported or used PBX/VoIP/unified comms systems.
• Genuine customer service instincts — you listen well, communicate clearly, and stay calm when clients are frustrated.
• Comfort with light commercial conversations — you don't need to be a natural-born salesperson, but you're happy spotting an opportunity and having a conversation about it.
• A self-starter mindset — you're joining an early UK team, so you'll need to be comfortable figuring things out and taking ownership.
• Preferable but not mandatory, experience working with Legal firms.

Why join us

• Be one of the first people on the ground as Mitimes builds its UK presence.
• Real variety — technical, relationship, and commercial skills all in one role.
• Clear growth path into service delivery, account management, or sales leadership as we scale.

Sound like you?

We'd love to hear from you — apply with your CV and a short note on why this role appeals to you.