Technical Support Engineer | Sofia, Bulgaria

Your tasks

Your Mission

• Administering Google Workspaces and Atlassian (Jira/Confluence) in terms of account management;
• Managing accounts in our business systems;
• Organizing workplaces for new employees (preparing equipment), accounting;
• Receiving/issuing equipment;
• Conducting inventories;
• Interacting with office managers for technical support of offices;
• Supporting employees in the context of IT;
• Diagnosing and troubleshooting equipment malfunctions.

Requirements

Your Unique Contribution

• Understanding of basic OS principles;
• Knowledge of Windows operating systems;
• Linux, MacOS at a confident user level;
• Basic understanding of how computer networks work;
• Confident spoken and written English is a must (we will check :));
• Experience with Atlassian products: Jira, Confluence.

Will be a Plus

• Experience in administering Linux-based systems;
• Experience in administering Windows-based systems;
• Knowledge of the TCP/IP stack, understanding of the principles of network services: DNS/DHCP, SMTP/POP3/IMAP, HTTP/S, FTP.

What we offer

What’s in It for You

• A dedicated team of industry professionals who foster a friendly culture and a success-oriented mindset.
• Office in Sofia.
• Technical equipment provided.
• Employee development plans.
• Medical insurance & paid sick leaves.
• Compensation for professional education.
• English classes.
• Sports allowance.
• Educational support from our L&D team: internal and external trainings and conferences.
• Referral program.
• Corporate parties and team building events.