Shift Supervisor

Report to: Store Manager

Job Summary

As Duty Supervisor, you are in charge of daily store operations during your shift. You lead the barista team to deliver high-quality coffee and sincere customer service, uphold brand operational and food safety standards, and act as the store’s on-site manager when the Store Manager is absent.

Key Responsibilities

• Lead the team to deliver consistent premium coffee and great guest experience.
• Assist Store Manager with weekly/monthly rosters, manpower allocation and sales targets.
• Manage shift operations: product quality check, store cleanliness, inventory control, equipment fault reporting, promotions & membership recommendations.
• Train new baristas and trainee baristas, improve team’s coffee skills and operational capability.
• Handle daily operational issues and emergencies, ensure full food safety compliance.
• Take full store management responsibility when Store Manager is off-duty

Requirements

• Hands-on shift / store leadership experience in Singapore F&B / coffee industry; basic knowledge of local employment, taxation and food safety regulations.
• Bilingual in Mandarin & English, able to serve local customers.
• New store opening / brand launch experience is preferred.
• Practical skills: rostering, inventory ordering, cost control and staff training.
• Service-oriented, able to work under pressure, proactive and willing to share knowledge.
• Diploma or above, minimum 2 years’ experience as shift leader / store manager in coffee, F&B or chain retail.
• Proficient in Microsoft Office for store reports.