Virtual Assistant: Provider Operations Coordinator - Recruiting, Onboarding & Payroll [Remote]

ABOUT LEGION HEALTH

• Legion Health is building fast, affordable, high-quality mental health care at scale.
• We are an AI-native psychiatry network where clinicians provide care directly to patients.
• Our operations and technology systems help remove administrative friction so providers can focus on patient care.

ROLE LOGISTICS

• Job Type: Full-time contract
• Location: Fully remote
• Work Hours: 1:00 PM to 9:30 PM Central Time
• Compensation: $5-$15 per hour, based on experience
• Ideal Experience: 2+ years in operations, recruiting coordination, healthcare administration, payroll support, or virtual assistant work

THE OPPORTUNITY

• This is not a generic assistant role.
• You will help keep Legion’s provider operations engine running smoothly.
• You will support provider recruiting, onboarding, provider management, and payroll preparation.
• The right person is organized, proactive, comfortable with spreadsheets, and excellent at follow-through.
• This is a strong fit for someone who enjoys checklists, healthcare operations, provider communication, and detail-heavy workflows.

RESPONSIBILITIES

• Manage provider recruiting coordination, including:
• Candidate tracking
• Interview scheduling
• Application follow-ups
• Hiring record updates

• Support provider onboarding, including:
• Collecting required documents
• Tracking onboarding checklist completion
• Following up on missing items
• Coordinating internal handoffs
• Making sure providers are ready to start

• Maintain provider operations trackers, including:
• Provider rosters
• Onboarding status
• Active and offboarding providers
• State coverage
• Collaborating physician relationships
• Credentialing or payer status

• Communicate with providers through Slack, email, and internal systems.
• Support weekly payroll preparation, including:
• Gathering provider pay inputs
• Reviewing visit counts
• Checking no-shows and late cancellations
• Updating pay sheets
• Validating payroll trackers
• Escalating discrepancies before payroll is finalized

• Coordinate across recruiting, credentialing, clinical operations, billing, and payroll.
• Document processes and improve SOPs so workflows become cleaner and easier to repeat.
• Handle sensitive healthcare and payroll information with confidentiality and care.

YOU’LL BE SUCCESSFUL IF YOU ARE

• Extremely organized and reliable
• Strong with spreadsheets, trackers, and checklists
• Detail-oriented with names, dates, pay periods, counts, and status fields
• Clear and professional in written English
• Comfortable following up with clinicians and internal teammates
• Able to move quickly without sacrificing accuracy
• Proactive about spotting missing information or unclear ownership
• Calm under pressure in a fast-moving startup environment
• Careful with sensitive information and HIPAA-aware

IDEAL BACKGROUND

• 2+ years in one or more of the following:
• Healthcare operations
• Recruiting coordination
• Provider onboarding
• Payroll support
• HR administration
• Executive assistant or virtual operations support

• Strong preference for experience supporting:
• Clinicians
• Healthcare providers
• Contractors
• Remote teams

• Bonus points for experience with:
• Google Sheets
• Slack
• Ashby or another ATS
• Healthie or another EHR
• Looker Studio
• Stripe
• Payroll or invoice workflows
• Telehealth, behavioral health, credentialing, billing, or provider operations

THIS ROLE IS NOT A FIT IF YOU

• Prefer only patient-facing support
• Dislike spreadsheets, trackers, or reconciliation work
• Need the same exact workflow every day
• Wait for instructions instead of proactively following up
• Are casual with deadlines, documentation, or payroll accuracy

COMPENSATION & BENEFITS

• Hourly Compensation: $5-$15 per hour, based on experience
• Work Setup: Fully remote
• Schedule: 8:00am - 5:00pm US Central Time
• Impact: Help build the provider operations foundation that lets clinicians focus on patient care
• Growth: Opportunity to grow into broader ownership across provider operations, onboarding, recruiting coordination, or payroll operations

HIRING PROCESS

1. Resume and application review
2. Initial interview
3. Practical operations exercise using a sample tracker or onboarding/payroll scenario
4. Final interview
5. Reference check

EQUAL EMPLOYMENT OPPORTUNITY

• Legion Health is an Equal Opportunity Employer.
• We welcome applicants from all backgrounds and are committed to building an inclusive, respectful, and high-performing team.