Site Reliability Engineer

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Observability Engineer

Duties:

Deploy, Upgrade, Maintain third party application stacks for metrics, logging and APM

Advanced troubleshooting of performance issues related to Linux

Build, Maintain and troubleshoot containerized workloads in Kubernetes or docker

Maintain CI/CD pipeline for developer code in Gitlab

Support developers with deploying and maintaining application servers

Create / Update Ansible code for configuration management of third-party applications

Create / Update Terraform code for management of infrastructure

Work with other teams to understand their specific needs and goals for observability and help them follow established processes and best practices to achieve those goals

Act as a Subject Matter Expert for the Observability stack , answering questions from other teams on how to use the tools we provide

Provide guidance and training to junior engineers

Participate in 24x7 On Call support rotating weekly between Observability Engineers

Work US based daytime hours

Requirements:

This is an intermediate position with expectation the candidate has a good amount of work experience to be self-sufficient.

Intermediate to advanced knowledge of Linux administration (Ubuntu / Debian / CentOS / RHEL)

Intermediate to advanced scripting abilities ( Bash / Python )

Intermediate to advanced experience with hypervisor technologies ( Openstack / VMWare )

Intermediate knowledge of networking concepts to be able to troubleshoot advance architectures that involve complex networks.

2+ years experience with Infrastructure as Code tools such as Terraform

2+ years experience with Configuration as Code tools such as Ansible

2+ years experience with Grafana or a similar a Dashboarding tool

2+ years experience with Observability tools such as:

Metrics: Prometheus / Mimir / Thanos / VictoriaDb / Graphite / InfluxDb

Logs: Loki / Elasticsearch / Splunk

Tracing/APM: Tempo / New Relic / AppDynamics

2+ years experience with public cloud operators specifically GCP and AWS

2+ years experience with Kubernetes and docker

2+ years experience with Kafka

Experience with git and standard processes (branching and merge/pull request) for collaborative version control

Company Benefits

Company stocks

Annual merit increase based on performance

15% night shift differential pay

Paid Leave with Cash Conversion

HMO with free dependents

Retirement Plan

Life Insurance

While on work from home setup: Internet and meal allowance are provided

Employee Assistance Program for mental and social well-being

Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13 th month pay, Solo parent leave, Special leave for women)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal .

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.