Customer Success Partner (US, Remote)
Who is Eleos Health?
Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human.
Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put, we want to give clinicians the support they need to do the important work only they can do .
What is this opportunity?
We are seeking a Customer Success Partner to lead relationships and drive outcomes across Eleos’s largest enterprise customers. This role is responsible for ensuring customers achieve measurable value, strong adoption, and long-term partnership results.
Reporting to the Manager, Customer Success, you will serve as a strategic advisor who helps customers realize the full impact of Eleos. You will guide value delivery, surface insights, coordinate cross-functional work, and align customer goals to product capabilities.
Who are you?
You are a strategic, customer-focused professional who takes ownership of driving value and measurable outcomes. You build trust with stakeholders at all levels and are comfortable managing complex customer environments.
You enjoy interpreting data, facilitating executive conversations, and influencing both customer strategy and internal priorities. You see yourself as a partner in your customers’ success and take pride in delivering a thoughtful, proactive experience.
How will you contribute?
Manage a portfolio of Eleos’s largest enterprise customers, serving as their primary post-live strategic partner
Build relationships with customer leadership and operational teams, aligning Eleos to their goals and success criteria
Lead quarterly business reviews focused on outcomes, adoption insights, and value realization
Partner with Account Management to support renewals and expansions, targeting strong retention and growth
Monitor customer health, adoption patterns, and operational usage to proactively identify risks and opportunities
Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements
Translate customer insights into recommendations that influence Eleos’s roadmap and product strategy
Develop and share success stories that demonstrate clinical, operational, and organizational impact
Serve as a key voice of the customer, ensuring feedback informs internal planning and decision making
What qualifications and skills will help you to be successful?
4 to 7 years of experience in Customer Success, Account Management, or Consulting within SaaS or healthcare technology
Proven success managing 10+ strategic or enterprise accounts at a time
Strong ability to communicate customer value using data and outcomes
Strong experience in increasing product utilization across accounts
Skilled in executive engagement, success planning, and facilitating high-impact business reviews
Experience with customer success platforms such as Salesforce, Gainsight, or ChurnZero
Strong analytical, organizational, and communication skills
Collaborative and comfortable working across multidisciplinary teams
Bachelor’s degree required; certification in Customer Success or advanced business training preferred
Ability to travel 30% for customer visits
This is a unique opportunity to join a startup that has a meaningful impact on thousands' well-being and mental health. We have
A product that positively impacts people's lives every single day.
A team of amazing people with a shared vision and the infinite drive to make it happen
The base pay range for this position is $125,000-$140,000 per year. The determination of what a specific employee in this job classification is paid depends on several factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.
In addition to your compensation, we offer wide and generous health benefits, significant equity and 401(k) plans matched to 4%.
Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy.
Unlimited PTO
Fully remote work environment
Additional mental health days off you can take any given moment simply because you need them.