Senior Sales Operations Analyst

Monitor, evaluate, and track the performance of sales teams against targets and KPIs

Analyze sales data to identify trends, gaps, and opportunities for improvement

Develop performance reports and dashboards to support decision-making

Identify sales needs and recommend strategies to enhance productivity and efficiency

Monitor inventory levels and ensure alignment with sales activities and market demand

Track market movements, competitor activities, and trader behavior

Gather and analyze customer feedback and market needs

Support Sales Management in identifying growth opportunities and areas for development

Ensure accuracy of all customer accounts and data within the system

Coordinate sales operations and internal follow-ups with different departments and factory teams

Maintain strict confidentiality of data and adherence to company policies and procedures

Prepare and present regular performance and analytical reports

Minimum 3 years of experience in Sales Operations, preferably in wholesale, gold, or diamond industries

Strong analytical and problem-solving skills with a high level of data analysis capability

Proficiency in Power BI and advanced Excel skills

Experience with CRM systems and reporting tools

Excellent communication and presentation skills

Ability to work cross-functionally and support strategic decision-making

Strong understanding of sales processes and market dynamics

Experience in the gold, diamond, fashion, or luxury wholesale sector is highly preferred.

Familiarity with inventory management and market analysis is a plus