Salesforce Functional Analyst – Field Service & Workforce Management
Задължително:CloudAgile
Responsibilities
- Translate business requirements into detailed functional specifications and technical requirements for the platform.
- Draft high-quality user stories to support the development lifecycle within the digitalization program.
- Support existing applications by managing incidents, resolving problems, and performing evolutive maintenance.
- Coordinate with technical teams to ensure the success of custom Salesforce implementations.
- Contribute to project delivery by ensuring alignment between business needs and technical solutions.
- Perform business analysis to optimize processes related to grid operations and asset management.
Requirements
- 4+ years of experience in Business Analysis and Functional Analysis.
- 3+ years of experience with custom and technical Salesforce implementations.
- 3+ years of experience in writing user stories and requirement analysis.
- Proven track record in Project delivery within enterprise environments.
- You possess a Salesforce Certified Platform Administrator certification.
- You bring a Salesforce Certified Platform Foundations certification.
- You are certified in Salesforce Service Cloud.
- You are fluent in English with fluency in either French or Dutch.
Nice to Haves
- Experience with Salesforce Field Service (FSL).
- Working knowledge of Agile methodologies.
- Experience using a modeling tool for business processes.
- Knowledge of demand management and team coordination.