customer service representative - call centre
Your tasks
- Answer written and oral inquiries.
- Address customers' complaints or concerns.
- Answer inquiries and provide information to customers.
- Arrange for billing for services.
- Arrange for refunds and credits.
- Explain the type and cost of services offered.
- Issue receipts and other forms.
- Maintain records and statistics.
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services..
- Explain procedures, risks and benefits to clients.
- Maintain and manage digital database.
- Answer clients' inquiries and provide information.
- Consult with clients after sale to provide ongoing support.
Requirements
Education Secondary (high) school graduation certificate. or equivalent experience.
Computer and technology knowledge
- MS Excel.
- MS Word.
Type of experience Call centre.
Security and safety
- Basic security clearance.
- Driver's validity licence check.
Transportation/travel information Valid driver's licence.
Work conditions and physical capabilities
- Attention to detail.
- Fast-paced environment.
- Work under pressure.
- Repetitive tasks.
Personal suitability
- Punctuality.
- Client focus.
- Efficient interpersonal skills.
- Excellent oral communication.
- Excellent written communication.
- Organized.
- Team player.
- Initiative.
- Judgement.
- Ability to multitask.
- Quick learner.
Screening questions
- Do you have experience working in this field?.
- Do you meet the language requirements listed in the job posting for the position (English or French)?.
1 year to less than 2 years.
What we offer
Bonus.
Other
Employment terms options
- Evening.
Employment terms options
- Shift.
- Morning.
- Day.