Deli Operations Supervisor

About PRALET by Creative Culinaire Academy

PRALET is a deli and bakery. We're known for sourdough sandwiches, sourdough donuts and coconut-based smoothies. We’ve operations in both Singapore and Bangkok. We're building the systems, team and standards to grow across South East Asia.

Operations Supervisor Role

You will run day-to-day operations for PRALET by Creative Culinaire Academy Singapore. You'll lead the operations team and own operational performance (sales, costs, quality, people and customer experience). This is a hands-on role, and you will work closely with our management team.

JobResponsibilities

Outlet Operations

• Oversee daily operations including opening and closing standards, service flow and product availability
• Make sure SOPs are followed and keep improving them for service, food safety, hygiene
• Make sure inventory and weekly stock take are done
• Ordering beverage and packaging supplies

People and team leadership

• Lead and manage your operations team
• Plan and schedule staff rosters to meet minimum daily crew levels
• Oversee attendance and timekeeping for both full and part timers

Quality and customer experience

• Ensure customer service and product standards are followed and maintain at all times
• Keep delivery operations on Grab and Foodpanda running smoothly, including menu accuracy, prep times and ratings

Cross-functional

• Work with Sales & Marketing on campaign execution, product launches, collaborations, and B2B/event fulfilment
• Report weekly to the COO on operations KPIs, issues and recommendations