Forward Deployed Engineer (FDE)

Conviva is the first and best place to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real-time and at a fraction of the cost of alternative solutions. Conviva computes quality of experience across all users and all devices, in real time. We combine user actions with app and system responses to give your technology, business, and operations teams AI-powered insights into any issues impacting user experience and engagement. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue.

Conviva is the intelligence layer for digital businesses, turning every consumer interaction into outcome-based intelligence—linking engagement patterns across AI agents, apps, websites, and streaming video to real results such as purchases, bookings, and resolved support requests. Powered by its patented Time-State Technology®, the Conviva® Operational Data Platform delivers real-time insights and automation that help leading enterprises grow, improve satisfaction, and build lasting trust.

The Role

We are hiring a Forward Deployed Engineer (FDE) to operate at the critical boundary between customer ambition and product reality.

The FDE is a customer-embedded product owner responsible for converting high-stakes Proofs of Concept (POCs) into structured, shippable product decisions under commercial time pressure. You run an outcome-driven delivery loop that determines whether work becomes core product, a repeatable capability, or is explicitly sunset.

This role ensures innovation strengthens the platform — rather than fragmenting it.

What You’ll Do

Own the POC-to-Product Loop

Translate ambiguous customer requirements into structured Product Requirements Documents (PRDs)

Define sequencing, acceptance criteria, and measurable definitions of “done”

Scope and prioritize within constrained POC timelines

Define user workflows, metric definitions, dimensions, and success criteria

Partner with Engineering in a build → deploy → measure → iterate cadence

Identify and reconcile deltas between intended and observed system behavior

Drive formal decisioning: productize, standardize, or stop

Drive Structured Execution

Prioritize scope in partnership with Engineering

Unblock technical and product decisions

Maintain alignment between commercial expectations and engineering delivery

Protect product integrity while operating under time pressure

Apply Analytics & Insight Rigor

Ensure metrics and instrumentation accurately reflect customer intent

Validate that data models represent what stakeholders believe they represent

Use quantitative and qualitative evidence to drive product decisions

Translate complex system behavior into clear, high-impact narratives for technical and executive audiences

Tell compelling, data-driven stories that align stakeholders around outcomes

Risk Mitigation & Systems Thinking

FDEs safeguard Conviva against common failure modes in customer-driven innovation:

Drift between Sales expectations and Engineering delivery

Unbounded bespoke work without a path to productization

Ambiguous or misaligned measurement definitions

Core engineering bottlenecks created by configuration complexity

You act as the control mechanism that keeps delivery disciplined, measurable, and scalable.

Who You Are

Required

5+ years in Product Management, Forward Deployed Engineering, Sales Engineering or a similar role with strong product ownership

Demonstrated experience translating ambiguity into executable requirements

Strong technical fluency and ability to collaborate deeply with Product Managers and Engineers

Analytical rigor — comfortable defining metrics, validating instrumentation, and interpreting system-level data

Proven ability to communicate insights clearly to both technical and executive stakeholders

Strong commercial awareness and stakeholder management capability

Ability to operate effectively under delivery and revenue pressure

Preferred

Experience with analytics platforms, AI/ML systems, or agentic workflows

Experience converting experimental or bespoke work into scalable product capabilities

Background in high-growth SaaS environments

How We Measure Success

A successful FDE:

Increases conversion rate and reduces conversion time in pre-sales POCs

Converts POCs into structured, defensible product decisions

Increases reuse and standardization across customer engagements

Reduces product debt from bespoke work

Improves alignment between revenue, product, and engineering teams

Elevates the quality and clarity of data-driven decision making

Why Join Conviva

You will work at the frontier of agentic intelligence and analytics - shaping how customer signals become autonomous, scalable product capability. This role offers direct impact on product direction, commercial success, and platform evolution.

If you thrive in ambiguity, are outcome-centric, and use data to drive clarity under pressure, we would like to meet you.

The expected salary range for this full-time position is $150,000- $250,000 + equity + benefits. Compensation is determined by numerous factors such as your qualifications, experience, relevant education or training, and work location. To learn more about how Conviva can help improve the performance and outcomes of your digital services, visit www.conviva.ai.