Greet each guest promptly, courteously with eye contact, smile and good body posture.
Present menu and share promotions, specials and items that are not available.
Take food and beverage orders, repeat orders to guests and inform guest of estimated time to serve.
Supervise preparation/ topping up of mise-en-place for side station.
Key orders in the Point-of-Sale system efficiently.
Supervise the checking of food and beverage inventories and stocks are completed in a consistent and accurate manner.
Follow Food & Beverage Safety and Hygiene policies and procedures.
Supervise opening, operating and closing procedures.
Ensure systems are in place to maintain the required standards of professionalism, cleanliness and service delivery.
Delegate duties & responsibilities to servers and captains.
Ensure staffs to adhere to all company procedures.
Assist manager in daily briefing to staff members and overseeing the administration and operation of outlet; getting involved in planning and organizing of special events.
Supervise the implementation of plans to improve and standardize all aspects of operations.
Ensure all new team members are inducted, mentored and trained thoroughly. alongside the Restaurant Manager and Assistant Restaurant Manager and Bar Manager.
Ensure excellent communication exists within the restaurant.
Demonstrate a positive attitude in the workplace; understand and act on team members’ motivations to help them continually perform their best.
