Business Analyst - Commercial and Specialty Insurance
Business Analyst – Commercial and Specialty Insurance
Location: London (Hybrid) | Practice Area : Insurance | Type: Permanent
Deliver strategic and technology-enabled transformation across Commercial & Specialty Insurance.
The Role
Capco is seeking a Business Analyst with strong Commercial and Specialty Insurance expertise to join our growing Insurance practice. This role focuses on business analysis, requirements engineering, and supporting the delivery of complex transformation programmes across the insurance value chain.
You will work closely with stakeholders across leading insurers in Property, Liability, Marine, Energy, and other Specialty lines to analyse business processes, define requirements, and support the design and implementation of target solutions. From early discovery and impact assessment through to delivery and benefits realisation, you will play a key role in enabling effective change across underwriting, claims, and policy administration functions.
What You’ll Do
Lead and support business analysis activities across Commercial & Specialty Insurance transformation initiatives, from discovery through to implementation
Elicit, analyse, and document business, functional, and non-functional requirements using structured techniques
Conduct current state analysis, including process mapping, gap analysis, and impact assessment across underwriting, claims, and policy administration
Support the design of target operating models and future state processes aligned to business objectives
Facilitate workshops and stakeholder engagement sessions to gather requirements and validate solutions
Translate business needs into clear delivery artefacts, including user stories, process flows, and acceptance criteria
Support delivery activities including backlog management, testing, UAT coordination, and change impact assessment
Identify opportunities for process optimisation, digital enablement, and operational efficiency improvements
What We’re Looking For
Strong experience as a Business Analyst within Commercial or Specialty Insurance, including London Market or corporate insurance environments
Knowledge of Specialty lines such as Property, Liability, Marine, or Energy
Proven experience in requirements gathering, process modelling, and supporting business or technology transformation initiatives
Ability to bridge business and technology stakeholders, translating complex requirements into actionable outputs
Strong stakeholder management, facilitation, and communication skills
Structured analytical thinking with experience using BA tools and techniques (e.g. BPMN, user stories, data analysis)
Bonus Points For
Experience with insurance platforms such as Guidewire, Sequel, or legacy policy/claims systems
Exposure to Agile delivery frameworks (Scrum, SAFe, or hybrid) and working within product-led environments
Experience supporting post-merger integration, regulatory change, or ESG initiatives
Professional certifications such as BCS Business Analysis, CBAP, PRINCE2, or Scrum-related qualifications
Experience working in consulting or client-facing delivery roles
Exposure to AI-enabled solutions, automation, or advanced data use cases
Why Join Capco
Deliver impactful, business-led transformation for leading insurers
Work in a collaborative, flat, and entrepreneurial consulting environment
Access continuous learning, training, and professional certifications
Contribute to shaping the future of Commercial & Specialty Insurance
Play a key role in driving digital and operational transformation across financial services
We offer a competitive, people-first benefits package designed to support every aspect of your life:
Core Benefits : Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover
Mental Health : Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders
Family-Friendly : Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement
Family Care : 8 complimentary backup care sessions for emergency childcare or elder care
Holiday Flexibility : 5 weeks of annual leave with the option to buy or sell holiday days based on your needs
Continuous Learning : Minimum 40 Hours of Training Annually – workshops, certifications, e-learning – your growth, your way. Business Coach assigned from Day One for one-to-one guidance
Healthcare Access : Convenient online GP services
Extra Perks : Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance
Inclusion at Capco We’re committed to a barrier-free, inclusive recruitment process. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We welcome applicants from all backgrounds. At Capco, we value the difference you make, and the differences that make you. Our #BeYourselfAtWork culture champions diversity, equity and inclusivity, and we bring a collaborative mindset to our partnerships with clients and colleagues. #BeYourselfAtWork is the cornerstone of our success and a value that our employees live and breathe every day.