Engineer, Cloud Engineering - R01570714

Engineer, Cloud Engineering

Job requirements Experience Range: with at least 1 to 3 years of IT infrastructure experience, including hands-on exposure to Azure cloud operations and L1 production support Key Responsibilities:

Deliver L1 support for Azure infrastructure and platform services in production and non-production environments, ensuring timely incident response and operational continuity

Monitor Azure services, alerts, dashboards, backup status, and patch compliance using Azure Monitor, Log Analytics, and ServiceNow

Perform initial triage and first-level troubleshooting for incidents involving Azure virtual machines, storage, networking, identity, and backup failures

Maintain ServiceNow ticket hygiene by accurately categorizing, prioritizing, updating, and documenting tickets in line with SLAs

Execute approved SOPs and runbooks for routine operational tasks such as service checks, backup verification, log collection, and patch readiness checks

Assist with patching activities using Azure Update Manager, including compliance review, schedule tracking, and post-patching health checks under guidance

Support vulnerability remediation by validating assets, updating status, and escalating blockers to senior teams

Escalate incidents to L2/L3 teams with clear documentation of troubleshooting steps, impact, and evidence

Required Skills:

Azure virtual machines administration

Azure storage accounts and disks management

Azure Active Directory and RBAC configuration

Azure Monitor and Log Analytics

ServiceNow ticketing and workflow management

Azure backup and recovery validation

Azure Update Manager and patch compliance

Basic PowerShell scripting or Azure CLI usage

Azure network security groups and virtual networks

Preferred Skills:

Familiarity with Azure Data Catalog

Exposure to Azure Event Hub

Basic understanding of Azure Migration tools

Desired Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a closely related discipline

Microsoft Certified: Azure Fundamentals or Azure Administrator Associate

ITIL Foundation Certification