IT Engineer, MENA
About Brain Co.
Brain Co. is an applied AI startup co-founded by Jared Kushner and Elad Gil, backed by leading Silicon Valley builders including Patrick Collison and Andrej Karpathy. We build AI applications for governments, healthcare systems, and critical industries.
- Automated construction permitting for a sovereign government → 80% faster, unlocking $375M+ in value
- Optimized supply chains for a global energy company → 30% lower cost, preventing $100M+ in losses
- Streamlined hospital patient care → 40% better outcomes, 80% less admin work
- $55M Series A · 70+ person team from Tesla, Google DeepMind, NVIDIA, and Databricks
The Role
As our IT Support Engineer, you’ll be the frontline of our IT operations — keeping a fast-growing team unblocked while supporting the corporate security programs that keep Brain Co. safe. You’ll own help desk, onboarding, offboarding, and access requests, working closely with the Security & IT team. There’s room to grow into a full-time role as the team scales.
What You’ll Work On
Help Desk & Employee Support
- First-line IT support for a 70+ person team — hardware, software, and account issues
- On-site and remote support across macOS and Windows
- Maintain runbooks and self-service resources to reduce repeat requests
Onboarding
- Own Day 1 setup end-to-end: accounts, devices, and Okta provisioning
- Execute provisioning workflows and fulfill access requests per our access entitlement model
- Coordinate with HR and hiring managers on start dates and equipment needs
Offboarding
- Run offboarding on last days: disable accounts, revoke access, recover equipment
- Keep offboarding logs accurate and audit-ready for SOC 2
Access Requests
- Own the access request queue and fulfill approved requests within our 2-hour SLA
- Route Tier 2/3 requests to the right approvers and track to resolution
AV, Network & MENA Offices
- Support conference room AV across office locations — setup, troubleshooting, and keeping meetings running
- Help maintain office network infrastructure and troubleshoot connectivity issues
- Serve as the IT point-of-contact for our MENA offices — remote support, new hire setup, and hardware logistics
You Might Be a Great Fit If You…
- Have 2+ years of IT support or helpdesk experience, ideally at a startup
- Are comfortable in Okta — provisioning, groups, and SSO troubleshooting
- Have run onboarding and offboarding workflows and understand the security stakes
- Are organized and dependable — you juggle open requests without dropping the ball
- Communicate clearly with non-technical employees
- Work independently and surface issues proactively
Bonus points for:
- Google Workspace administration
- MDM experience (Jamf, Kandji)
- SOC 2 access control or IT audit exposure
- Basic scripting (Python, Bash)
Why Join Us
- Real ownership from day one — you’ll run IT operations, not just execute tickets
- Work at a company deploying AI to governments, hospitals, and critical industries
- Competitive hourly compensation