Front Desk Team Leader

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The Resident Support Team Leader conducts the day-to-day operations of: the 24-hour, year-round command center and its satellite for all alarm programs; emergency dispatch; Community transportation; communications; and Community relations. The Resident Support Associate delivers exceptional customer service and acts as the face of the Army Residence Community, its mission and its motto.

MINIMUM QUALIFICATIONS:

Must possess a high school diploma or equivalent.

Experience in hospitality and/or dispatch field preferred.

Excellent diplomacy, customer service, and interpersonal relations, as well as verbal and written communication skills.

Demonstrated experience handling sensitive and confidential issues.

Strong, detail-oriented skills, multi-tasking, organization, and self-management.

Possess high level of personal and professional integrity, safety consciousness, and flexibility.

Must be available Weekends and Holidays

1 year of professional work environment computer use

Mid-Level computer and Microsoft Office suite expertise

Valid Driver's License and reliable transportation to/from work

PHYSICAL QUALIFICATIONS:

Ability to: stand, sit, or walk for long periods;

lift 25 pounds or more, especially push, pull, and lift small equipment; and

stoop, climb, reach, lift, pull, push, kneel, crouch, squat, crawl, twist, and bend at waist.

This job is a civilian position and does not require military service (including commission and enlistment)