Customer Service Representative

Alorica is one of the biggest companies you’ve never heard of. We only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with over 90,000 employees in more than 100 locations around globe.  Working at Alorica means having the freedom to explore all kinds of career opportunities. You can choose from several positions – customer service, tech support, management – serving a wide variety of clients in healthcare, insurance, finance and consumer technology. And you can choose to work at a site, work from home, stay where you are or transfer to a totally new location.  Alorica offers fun, challenging opportunities for personal and professional development. We want you to have fun and succeed, because when you’re at your best, that’s when we’re at our best.  Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead. You ready? Let’s do this.

You will use your positive attitude, your caring nature and your

top-notch customer service skills to make an impact on your customers’

day. Your main responsibilities will include:

Talking to customers over the phone, email or chat to resolve their questions or concerns Accurately document and update customer records in the computer system Upsell products or services to customers, if appropriate Remain calm and helpful even when dealing with upset customers Escalate customer complaints and/or calls to your manager when necessary Provide feedback and recommendations to your manager on ways the company can improve Perform other duties as assigned by your management team

Why you’ll want to join the EGS team

100% paid training Performance bonuses Competitive pay Health & dental benefits 401(k) with company match Paid time off A great team environment with supportive co-workers You’ll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown You’ll feel empowered to do things the right way amid a culture of high personal and business integrity There’s real opportunity to learn, grow and advance your career (we love promoting from within here)

High School Diploma/GED Over 18 years of age Type 25 WPM

All your information will be kept confidential according to EEO guidelines.