Collection Agent

Alfa Labs is seeking a proactive Collection Agent to manage the collection of outstanding receivables from clients and insurance companies, ensuring cash flow targets are met while maintaining strong client relationships.

Key Responsibilities

• Follow up on overdue accounts via phone, email, and in-person visits.
• Negotiate payment plans and settlements with clients as needed.
• Maintain accurate and up-to-date collection records.
• Prepare regular aging reports and escalate high-risk accounts to management.
• Coordinate with the AR and Claims teams on disputed or unresolved balances.
• Ensure collection activities comply with company policy and relevant regulations.
• Build and maintain positive relationships with clients to support timely payments.

Requirements

• Bachelor's degree in Accounting, Finance, Business, or related field.
• 3–5 years of experience in collections, preferably in healthcare/diagnostics.
• Strong negotiation and interpersonal skills.
• Persistent, target-driven, and well organized.
• Proficiency in MS Excel and accounting/ERP systems.
• Good command of written and spoken communication.