Assistant Reservations Manager

Company description

The Novotel 5-star resort is located directly on the Red Sea and features a 646 m beach area, 268 rooms including 4 suites and 80 family rooms, 5 outlets, and a spa. It offers a wonderful experience that caters to all tastes.

Job description

• Sort all correspondence by priority and process reservations according to established standards.
• Input, modify, or cancel phone reservations in the system directly and file them accordingly.
• Access the GDS, CRS, and internet regularly, and input reservations into the system.
• Ensure all reservation requests are processed and confirmation or cancellation letters, faxes, or emails are sent within 24 hours.
• File all correspondence in chronological and alphabetical order daily.
• Check reservations for the next day’s arrivals and ensure all pertinent information regarding the stay and special requests is addressed.
• Become familiar with regular callers and acknowledge them by name.
• Answer reservation-related complaints and refer any problems to the Assistant Reservations Manager or FOM.
• Answer inquiries and promote hotel services and facilities. Respond to questions about rates and room availability.
• Determine callers’ needs through open-ended questions and try to sell higher-yield rooms.
• Use the correct guest history when making a reservation.
• Stay up to date with all new promotions for the hotel and the Accor Group.
• Refer requests for credit facilities to the Credit Manager.
• Obtain approval from the Front Desk for same-day reservations or reservations on near-sell-out dates.
• Refer requests from in-house guests to extend their stay or change their payment method to the Front Desk.
• Perform any other duties assigned by management from time to time.

Qualifications

• Good interpersonal skills and self-confidence.
• Guest-oriented and service-minded, with attention to quality.
• Good sales skills.
• Dynamic.
• Good presentation.
• A thorough and organized approach.