AI Engineer
About us 3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world. 3Shape is headquartered in Copenhagen , with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland . We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2200 employees spans 50 nationalities. 3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.
About the role: The AI Developer is responsible for delivering AI-powered capabilities across the customer lifecycle. In this role, you will work at the intersection of customer platforms, data, and modern AI technologies, enabling smarter, more automated processes across Sales, Service, and Aftersales. You will play a key role in transforming how business teams use CRM systems — evolving them from systems of record into intelligent, action-oriented platforms. You will ensure that AI solutions are embedded directly into business processes, scalable across systems, and aligned with business workflows and data strategy, while integrating seamlessly with CRM, Web, ERP, and integration platforms. This role is hands-on and delivery focused. You will not only develop AI capabilities but also ensure that they are adopted, scalable, and deliver tangible business value. You will work closely with Product Owners, architects, and engineering teams to cases bring high-impact use cases to life, combining AI technologies with enterprise systems to solve real business challenges. The position requires balancing innovation and experimentation with robust, production-ready delivery in a complex enterprise environment.
Areas of responsibility: AI Solution Delivery Implement AI-driven use cases across processes (Sales, Service, Aftersales)
Translate technical requirements into practical AI solution artifacts embedded in workflows
Ensure solutions move from prototype → production-ready capabilities
Data & AI Integration Integrate AI capabilities with:
CRM platforms (e.g. Dynamics)
Enterprise APIs and integration layers
Customer data platforms and external data sources
Implement data flows and pipelines for AI use cases (ingestion, enrichment, retrieval)
Ensure alignment with data governance and architecture standards
Application Enablement Embed AI into existing business processes:
Automation of workflows and decision-making
Enhancement of user experience and productivity
Work with product owners to ensure AI solutions are implementable and scalable
Balance speed of experimentation vs. production stability
Governance & Quality Ensure AI solutions meet enterprise standards, security, and compliance requirements
Monitor performance, cost, and quality of AI outputs
Promote reusability and standardization of AI components
To succeed in your role, you should possess the following skills and competencies: Software engineering
Proven experience delivering AI/GenAI solutions in production environments
Strong backend development skills (Python, Node.js, or C#)
Experience building AI copilots or automations (e.g. for sales/service processes
Exposure to customer data platforms (CDPs)
Experience working with large-scale enterprise integrations
AI / technical capabilities
Hands-on experience with:
DPA and other automation technologies
Agentic AI, including orchestration
Ability to translate technical requirements into working AI solutions
Enterprise / CRM exposure
Experience with CRM platforms
or
- Strong experience in enterprise application / workflow automation
Nice to have Product-oriented (focus on business outcomes, not just technology)
Exposure to customer data platforms (CDPs)
Experience with large-scale enterprise or integration-heavy environments
Product-oriented mindset with a focus on business outcomes
Ability to work effectively in fast-paced, evolving environments
What Success Looks Like In this role, success is defined by your ability to deliver AI solutions that are not only technically sound, but widely adopted and impactful. You will contribute to: AI capabilities embedded into core business workflows
Scalable, reusable AI components across multiple use cases
High adoption of AI-driven features by business users
Measurable improvements in efficiency, automation, and customer processes
Being the part of us means: Meaningful work that helps to change the future of dentistry
Work in a unique professional, friendly and supportive environment
Constant professional growth and development
A healthy work-life balance
Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc
Breakfasts and lunches in the office
Good working conditions in a comfortable office in UNIT.City
A parking lot with free spaces for employees
Occasional business trips to Western Europe
Opportunity to become a part of the success that 3Shape has created over the past 25 years.
We will be glad to welcome you to our team! For more information, visit our website: www.3shape.com and follow us on Instagram: https://www.instagram.com/3shape_ukraine/
You can contact our Talent Acquisition team via email: recruit-ua@3shape.com .