Front Desk Conceirge

Responsibilities:

Deliver exceptional experiences to members and guests with professionalism, warmth, and confidence.

Manage bookings, reservations, and member requests efficiently and accurately.

Maintain accurate and up-to-date records on the CRM system.

Coordinate tours, site visits, and access arrangements for members and guests.

Handle enquiries and requests promptly, professionally, and with discretion.

Provide clear and helpful information to members and guests regarding services, facilities, and access.

Ensure a welcoming and positive experience for members and guests on-site.

Requirements:

A minimum of 3–5 years of front-of-house or guest relations experience in a premium environment. Excellent grooming, communication, English, discretion, and confidentiality are essential. Candidates must use an iPhone and be proficient with booking systems, CRM and business technology. Must be organised, calm under pressure, and experienced in luxury or premium service environments.