Key-Account-Manager/in
إلزامي:E-CommerceRemoteHybrid
مرغوب:Data
Vienna, fulltime
As our new Retail Account Manager you'll support and develop retail partners, ensuring they are set up for success on the Wolt platform. You will play a key role in driving growth, improving performance, and strengthening relationships with our partners.
What you'll be doing
- Train venues together with the Onboarding team, providing them with all the tools and information to start working as soon as possible
- Drive and manage month-over-month sales growth of current venues and improve performance by measuring KPIs, conducting analysis, and running frequent quality and satisfaction checks
- Own the partner's assortment by suggesting which products should be listed initially and continuously working with partners to optimize items to improve customer conversion
- Work with partners to improve overall conversion rates by sharing tools and best practices to ensure success
- Gather feedback from partners and translate it into product, marketing, and operations improvements
- Act as a key communicator between operations and retail partners
- Collaborate with the marketing team to plan and execute campaigns with retail partners
Our humble expectations
- Experience in account management or business development with clear commercial impact.
- Proven ownership of a small, high-value retail portfolio and a portfolio of initiatives, delivering results with minimal guidance.
- Advanced analytics in Looker or Power BI, plus strong spreadsheet skills, used to steer negotiations and campaigns.
- Skilled negotiator who drives adoption of solutions and crafts data-driven business cases.
- Excellent stakeholder management across HQ, regional and store levels, influencing without authority.
- Good language skills in German and English
What we offer
- Independent work in a dynamic, international team
- Employee Assistance Programme - therapy and wellbeing
- Discount on your Wolt orders
- My Clubs partnership with discounted rates for your monthly sports program
- Modern work equipment
- Hybrid working (2 home office days per week)
- Team building, sport and company events multiple times a year
We offer an attractive salary starting at 55 000€ p.a. (40h/week) which is adjusted and increased depending how well you go through the process.
Why you'll love it
- Global and growing fast: Be part of a fast-moving scaleup
- Ride of a lifetime: Accelerate your career and build your sales skills
- Instant impact: Take ownership and make a difference
- Big hearts and small egos: Surround yourself with smart, friendly people
Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going!