Assistant Operations Manager (Front Desk and Customer Relations)
We are seeking an enthusiastic and customer-focused Assistant Operations Manager to join our team at Wolfgang Violin Studio. As the first point of contact for our customers, you will play a vital role in delivering exceptional customer service, managing front desk operations, and supporting the overall success of our music school.
Key Responsibilities:
- Front Desk Management
Oversee the daily operations of the front desk, ensuring a warm and welcoming experience for customers.
- Customer Relations
Develop and maintain strong relationships with customers, addressing queries, concerns, and feedback in a timely and professional manner.
- Scheduling and Administration
Manage lesson schedules, bookings, and cancellations, ensuring accurate records and efficient use of resources.
- Communication
Liaise with teachers, staff, and customers to ensure seamless communication and resolve any issues that may arise.
- Data Entry and Reporting
Accurately maintain student records, attendance, and payment information, generating reports as required.
Required Attributes:
- Outgoing and Customer-Focused
Enjoy engaging with customers, providing exceptional service, and building strong relationships.
- Effective Communication
Proficient in spoken and written English, with excellent communication and interpersonal skills.
- Adaptable and Flexible
Able to thrive in a fast-paced environment, prioritizing tasks, and managing multiple responsibilities.
- Organised and Detail-Oriented
Accurate and efficient in data entry, record-keeping, and administrative tasks.
- Proactive
Able to think critically, resolve issues promptly, and improve processes.
What We Offer:
- Performance and Incentive Bonus
- Medical Coverage
- Annual and Sick Leaves
- Professional Development Opportunities
Interested candidates, please send resume to HR@wolfgangviolin.comand complete details on