Customer Service Specialist

Looking for a role that offers variety, stability and a great team culture?

We're looking for a customer-focused professional who enjoys problem-solving, thrives in a fast-paced environment and takes pride in delivering exceptional service. If you're looking to join a growing business where your contribution is valued, we'd love to hear from you.

The Role

As a Customer Service Specialist, you'll be the first point of contact for customers across Australia. You'll manage enquiries, coordinate services, liaise with contractors and internal teams, and help ensure a seamless customer experience from start to finish.

Key Responsibilities

Managing inbound and outbound customer calls

Coordinating bookings, service requests and maintenance enquiries

Responding to customer enquiries via email and CRM platforms

Liaising with customers, contractors and internal teams

Managing customer cases through to resolution

Maintaining accurate customer records and documentation

Assisting with invoicing and administrative tasks

Building strong customer and stakeholder relationships

What You Bring

Previous customer service experience

Strong written and verbal communication skills

Ability to multitask and manage competing priorities

A proactive and solutions-focused approach

Experience using CRM systems

Strong attention to detail and organisational skills

A positive attitude and team-first mindset

Why Join?

Monday to Friday, 9am – 5pm hours

Hybrid work options after training

Free onsite parking

Supportive and collaborative team environment

Opportunity to develop across multiple areas of the business

Growing national business with long-term career opportunities

Fast-paced role offering variety and autonomy

If you’re looking for a role where no two days are the same and you can make a real impact across the business, we’d love to hear from you.