Lift & Escalator Technician / Specialist

Purpose of the role

The Field Specialist is WeMaintain's lift and escalator maintenance technician in Singapore. They keep an assigned portfolio safe, compliant and in service through monthly maintenance and breakdown response, and record all work in the mobile app.

Key responsibilities

• Carry out monthly maintenance of lifts and escalators in line with BCA requirements, SS 550 and manufacturer guidance.
• Inspect equipment for wear and report repair needs before they lead to breakdowns.
• Respond to breakdowns and passenger entrapments within agreed response times.
• Diagnose and fix mechanical and electrical faults.
• Support annual examinations and load tests by the Specialist Professional Engineer.
• Record every visit, fault and part used in the mobile app on the same day.
• Senior level: handle complex equipment and coach junior colleagues.

Health, safety and compliance

• Work in line with WeMaintain's safety policy, risk assessments, safe work procedures and customer site rules.
• Apply lock-out/tag-out, work-at-height and confined-space procedures, and stop work when conditions are unsafe.
• Wear the required personal protective equipment and keep tools and test equipment in good condition.
• Report all accidents, near misses and unsafe conditions immediately.
• Comply with the Workplace Safety and Health Act 2006, the Building Maintenance and Strata Management Act and BCA requirements for lifts and escalators.
• Keep certificates of competency and mandatory safety training up to date.

Qualifications and experience

Essential

• Nitec, Higher Nitec or diploma in electrical, mechanical or mechatronics engineering, or equivalent.
• Experience in lift and escalator maintenance.
• Lift technician certificate of competency recognised by BCA (or working towards it).

Desirable

• Experience with several lift brands.
• Class 3 driving licence.

Skills and behaviours

• Mechanical and electrical fault-finding.
• Discipline in applying safety rules.
• Ability to work independently.
• Clear communication with customers in English.
• Lives WeMaintain's values: Care (looking after colleagues and customers), Grit (seeing things through to a high standard) and Uniqueness (open to new ideas and ways of working).

Key performance indicators

• Monthly maintenance completed on schedule.
• Response times within targets.
• Repeat breakdown rate.
• Quality of records in the app.
• Zero lost-time incidents.