Customer Experience Executive

Help in maintaining customer relationships, offering the optimum customer experience.

Printing Invoices, Debit Notes & Credit Notes

Sending the invoices to the customers by e-mails

Creating and sending the offers to the customers

To efficiently gather port line-up information from ship agents and utilize this information to initiate contact with customers, thereby ensuring timely and secure business transactions

Finalizing all deals with the customers and creating their accounts

Following up with the agents, collecting the ships’ documents and sending them to the operations team

Following up with the operations team through a daily report for the discharge and the loading of the ships and the warehousing process

Following up with the legal department to ensure all needed papers are ready

Completing required periodical reports needed for B/ls Delivery to customers.

Following up on collections

Giving hand to our documentation team in printing and stamping

Customer service task completion.

On Time Invoice/Receipts printing and delivery

Response time

% Completion of required reports

No. of complaints/% of total orders

Courier reports sent on time.

Bachelor’s degree in any relevant field.

Excellent Communication Skills.

Sales Skills.

(0-2) years of Experience.