Lead Therapist - Cowshed Primrose Hill, West London
The Role…
At Soho House, as a Lead Therapist , you will oversee the daily operations of the therapy team, ensuring the highest standards of client care and service excellence. You will lead by example, providing expert treatments while mentoring and supporting your colleagues to deliver an exceptional wellness experience for our members and guests.
This role requires outstanding technical skills, strong leadership abilities, and a passion for holistic health and wellbeing.
What's in it for you?
Weekly Pay
Soho Friends Membership
50% Team discount on Food & Drink, 7 days a week
Staff Room Rates
Health Cash Plan (option to up to 2 additional dependents)
Dental Plan (option to add up to 2 additional dependents)
Birthday Day Off after 1 years' continuous service
Up to 50% Staff Discount on Cowshed & Soho Home
In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
Free Counselling Sessions
Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career
Key duties…
Deliver a range of high-quality therapeutic treatments consistent with the club’s standards and member preferences
Supervise, train, and mentor junior therapists, ensuring continuous professional development and adherence to protocols
Manage daily treatment schedules, ensuring optimal team productivity and member satisfaction
Maintain an up-to-date knowledge of new therapies, products, and industry trends to enhance service offerings
Ensure compliance with hygiene, health & safety, and licensing regulations at all times
Handle member enquiries, feedback, and complaints with professionalism and discretion
Collaborate with Spa Manager and other departments to coordinate wellness events, promotions, and marketing initiatives
Manage stock levels of therapy products and equipment, placing orders as needed
Lead regular team meetings to foster communication, motivation, and continuous improvement
Maintain detailed client records and treatment documentation in line with confidentiality policies
What we are looking for...
A successful Lead Therapist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
Extensive experience as a qualified therapist with a broad range of treatments
Proven leadership experience within a spa or wellness environment
Excellent communication, coaching, and interpersonal skills
Ability to motivate and inspire a team in a high-end service setting
Strong organisational skills and attention to detail
Desirable:
Relevant therapy qualifications (e.g., massage, beauty, holistic therapies)
Additional certifications in advanced or specialised treatments
Knowledge of spa software and booking systems
NVQ levels 2 & 3 qualified
Physical Requirements:
Must be over the age of 18
Must be able to seize, grasp, turn and hold objects by hand
Able to work on your feet for at least 8 hours
Occasionally kneel, bend, crouch and climb as required