Account Manager

FeedConstruct is on a search for Account Manager.

FeedConstruct is an award-winning global sports data and technology company delivering advanced solutions to the iGaming and Sports industries. The company bridges the gap between sports rights holders and a worldwide network of iGaming companies, unlocking new commercial opportunities for both industries and delivering a seamless, high-quality engagement experience for players worldwide.

Build and maintain strong, long-lasting partner relationships

Be a connecting point between partners and internal teams

Work with partners on optimizing return on investment across products

Collect, verify, and rank partners' non-technical and technical requirements for new product features and functions

Understand the objectives and the logic of each request, report the case to the appropriate internal team

Handle additional tasks delegated from the upper management

Do daily/weekly analytics of the partners' business state based on the platform reports, identify areas of improvement, and offer solutions

Fluently master all the Feedconstruct’s tools and product features to be able to train the partner and give clear, accurate, and detailed information on each of them

Present new product upgrades, and functionalities and make sure the partner understands them

Manage in an efficient and timely manner all operational issues that impact the smooth delivery of the product/service to the partner

Generate new ideas for the development of the platform and products

Periodically get acknowledged with the industry news, research the competitor 

Carry out other duties assigned by the immediate supervisor that align with the job description and comply with the labor code

Bachelor's degree in Communication, Literature, Business Administration, or any related field 

At least 2 years of experience working in sales, customer support, or client relationship management role 

Excellent knowledge of the English, Chinese and Armenian languages

Knowledge of any other foreign language will be considered as an advantage

Proven record of accomplishment in managing and growing client accounts

Excellent verbal and written communication skills

Ability to proactively resolve client challenges and ensure high satisfaction levels

Basic knowledge of CRM tools, Google Workspace (Google Docs, Sheets, etc.), and MS Office is mandatory

Good problem-solving skills

Good organizational and time management skills 

Data-driven and customer service-oriented person

Strong interpersonal and communication skills

Strong attention to detail and ability to spot inconsistencies or defects

Team player with a collaborative mindset

High level of integrity and professionalism