Sales Operations & Strategy Intern
Our Journey The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 20 million active members across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$900 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.
About the Role Ready to get behind the engine that drives real business growth? Join ShopBack Pay as a Sales Operations & Strategy Intern, where you’ll work at the core of our Business Development team, powering how we acquire, grow, and retain merchant partners.
Duration: 6 months preferred
Your Adventure Ahead Lead Generation & Prospecting: Support the Business Development team in identifying, prospecting, and qualifying potential merchant partners to drive pipeline growth for ShopBack Pay
Merchant Engagement & Retention: Proactively engage existing merchants to reduce dormancy, strengthen relationships, and identify opportunities to grow their business on the platform
Merchant Onboarding: Assist merchants through the onboarding journey, including operational coordination and setup support to ensure a smooth launch experience
Sales Operations & Performance Optimisation: Support initiatives to improve merchant performance and overall sales effectiveness through data analysis, reporting, and operational insights
Process Improvement & Automation: Leverage AI tools and automation to streamline workflows, improve productivity, and scale internal business development processes
Cross-functional Collaboration: Work closely with internal stakeholders across commercial, operations, and product teams to support merchant growth initiatives and operational excellence
End-to-End Business Development Exposure: Gain hands-on experience across the full merchant lifecycle, from prospecting and onboarding to account growth and relationship management
Essentials to Succeed Currently pursuing a degree in Business, Marketing, Economics, or related fields
Strong interest in business development, strategy, and partnerships
Strong analytical thinking and ability to translate data into actionable insights
Ability to thrive in a fast-paced environment, managing multiple priorities with precision and attention to detail
Proactive, detail-oriented, and eager to solve problems
Strong communication and interpersonal skills, with confidence engaging external stakeholders
English and Cantonese proficiency required for communication with merchants and stakeholders
Experience leveraging Generative AI tools (e.g. ChatGPT, Cursor) to improve workflows and productivity
ShopBacker Traits Agency - We take ownership and act, rather than waiting for permission. When something's blocking progress, we find a way through it and follow through until it's done. Judgement - We aim for high-impact decisions, not just easy wins, and we put the bigger picture ahead of individual interests. That means moving quickly and confidently, while staying thoughtful about when a call really matters. Learning Velocity - We pick up new skills fast and let go of old habits just as quickly when something better comes along. We benchmark ourselves against the best and keep raising our own bar. Tenacity - We stay in it when things get hard, keeping a level head under pressure. We debate openly before deciding, then commit fully — and support each other along the way. What's in it for ShopBackers Career growth opportunities to take on greater challenges that help you realise your ambitions. Be part of a winning team on a journey to global scale. Competitive compensation based on performance. Candid, open, and collaborative culture where feedback is valued.