Systems Engineer ll

RedHelm is redefining what it means to be a technology partner. We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services that are integrated by design — protecting, powering, and accelerating our clients’ success.

Our teams operate at the intersection of security and technology, combining deep technical expertise with a holistic, client-centered approach. By aligning security strategy, infrastructure, and operational excellence, we help organizations stay resilient in an increasingly complex threat landscape.

At RedHelm, we are building an environment where innovation, accountability, and collaboration drive meaningful outcomes, both for our clients and for the professionals who support them.

About the Role

We are seeking a Systems Engineer II to join our Professional Services team. Our Professional Services team provides gold standard project management and execution services to RedHelm's clients. The Systems Engineer II executes on the technical Scope of Work for projects, assists the Project Manager with providing progress updates to the client on a weekly basis, and proactively identifies and reports potential issues with the completion of projects. The ideal candidate understands the value of clear and thorough documentation, communication, and teamwork, is comfortable interfacing with clients via video and audio calls and in-person, and takes every opportunity to learn and grow their skillset along the way.

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_*]:min-w-0 gap-3 [&_>_*:last-child]:mb-0 print:block print:[&_>_*_+_*]:mt-3 standard-markdown"> Role & Responsibilities:

Participate in project planning and delivery of solutions as outlined in the SoW

Participate in daily SCRUM meetings with pod/Project Manager

Attend meetings with clients as scheduled by the Project Manager to provide status updates, report on potential issues found in discovery and during execution of a project, and propose solutions whenever possible

Answer technical and procedural questions for less experienced team members, teach improved processes, and mentor team members

Assist Technical Account Managers with project reviews during the scoping process

Perform email/communication platform migrations as outlined in the SoW

Perform public and private cloud setup and migrations

Install and/or upgrade Microsoft Operating Systems

Install and/or upgrade network device firmware

Assist with and execute on network switch and server room cable management

Complete physical setup and configuration of servers, SANs, firewalls, switches, and access points

Work closely with vendors to ensure the proper execution of software/hardware implementation

Recognize changes to Scope of Work and alert the Project Manager

Ensure quality standards are met by completing Quality Assurance checks of completed projects

Required Experience

5+ years of relevant experience

Proven experience managing and executing technical IT projects

Soft Skill Requirements

Excellent customer service skills

Excellent verbal and written communication skills

Strong interpersonal skills and a willingness to work with others

Ability to work through a variety of methods including email, Microsoft Teams, telephone, and face-to-face

Strong analytical, evaluative, and problem-solving abilities with the ability to multitask in a fast-paced environment

Ability to learn and willingness to take on more complex tasks

Ability to diligently create and maintain clear and concise documentation

Ability to clearly relay technical data to non-technical individuals

Proven ability to work successfully with limited supervision

Experience with ticketing systems a strong plus

Technical Skill Requirements

Strong experience working with cloud service platforms, including Azure and Microsoft 365 (tenant management and configuration)

Hands-on experience implementing and troubleshooting Windows Server OS, Active Directory, on-premise Exchange, Group Policy, Microsoft SQL, and DNS issues

Experience with implementation and management of VMware ESXi and vSphere/vCenter; experience with other hypervisor technologies a plus

Strong experience with Cisco Meraki setup, management, and network configuration

Working knowledge of VLANs, firewall configuration, and subnetting

Familiarity with Single Sign-On and MFA implementation; knowledge of OneLogin and DUO a plus

Preferred Qualifications

Technology-related Bachelor's or Associate's degree, or equivalent IT experience

Additional Information

Travel to customer sites may be required

Valid driver's license and reliable transportation required

Must be able to successfully pass state and federal background checks

Information Security Commitment

This role operates within a managed services environment and will have access to client systems, data, and infrastructure. All team members are expected to handle client and company information responsibly, follow established security and data privacy procedures, and support our commitment to maintaining the confidentiality, integrity, and availability of the systems we manage. Candidates should be comfortable working within a security-conscious culture where following documented processes and protecting client data are core expectations of the job.

Equal Opportunity Employer

RedHelm provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RedHelm will provide reasonable accommodations for qualified individuals with disabilities.

Please Note, RedHelm is currently unable to support visa sponsorship for those living in the United States and working under an H1B visa. Why Join Us

This is an exciting time to join RedHelm as we continue to grow and innovate as a full-stack technology partner. Our integrated approach to offensive security, defensive operations, and IT services creates opportunities to work on complex challenges that directly impact the organizations we serve. As we expand our capabilities and footprint, our team members play a meaningful role in shaping what comes next.

We are equally committed to investing in our people. We believe in a culture where we care about individuals not just for their professional ambitions, but for their personal goals as well. We recognize that work is part of a larger purpose in each person’s life, and that philosophy drives how we support growth, flexibility, and long-term development across our organization.

We offer a comprehensive and competitive benefits package designed to support both career progression and personal wellbeing, including medical, dental, and vision coverage, a 401(k) program, paid time off, floating holidays, and paid holidays. More importantly, we provide an environment where you can build meaningful expertise, contribute to forward-thinking solutions, and grow alongside a company that is actively shaping its future.