CUSTOMER CALL CENTRE OFFICER (CONTRACT) #FL

Ang Mo Kio Mon to Fri, Office Hours 1 Year Contract, Renewable Basic Salary + Performance Incentives

To deliver personalized and high-standard professional service to customers on related enquiries in an effective and efficient manner. Attend to customers’ feedback or complaints in a timely manner. To handle calls within the First Call Resolution and only to escalate complex cases to Department Officer. Create or update customer interactions accurately within CRM to keep track of customers’ enquiries and history. Providing feedback on behalf of customers on the effectiveness and soundness of policies and procedures. To meet the productivity components on both individual and team level (AHT, TPH, SL targets) Taking care of own wellbeing and contribute productively and effectively. To meet the quality components (CSAT, monthly quiz and audit targets) To be cross trained in another skillset or domain

Fiona Leow(R21100211)  Senior Consultant  RecruitFirst Pte Ltd (E.A.13C6342)