Parts Advisor - Early / Late Shift

SAGA Truck & Van is the leading Mercedes-Benz distributor in the United Kingdom, with a network of ten dealerships across Kent, Essex, Hertfordshire, and East England, employing over five hundred staff. The SAGA Mercedes-Benz Story: The journey began in 1971 in western France, initially focused solely on commercial vehicles. Over the years, car and utility vehicle operations were added, and dealerships multiplied—first regionally until 2013, then nationally, before expanding internationally in 2019. In 2024, SAGA Mercedes-Benz expanded to England with the acquisition of 10 dealerships, previously owned by Sparshatt Truck and Van and Motus Truck & Van. Today, SAGA has an international presence (in France, Belgium, England, Switzerland, Liechtenstein, and the Czech Republic) and represents 70% of the RCM group’s revenue. Your responsibilities: Assist both customers and Technicians in identifying and sourcing the correct parts efficiently

Maintain accurate records of parts inventory using Microsoft Excel and other organisational tools

Process incoming and outgoing parts orders, ensuring timely delivery and stock accuracy

Provide excellent phone etiquette when communicating with customers and suppliers

Support maintenance activities by organising parts for repairs and servicing

Keep the parts department clean, organised, and well-stocked

Liaise with other departments to coordinate parts availability and delivery schedules

Offer advice on maintenance procedures related to parts when required

Liaising with the workshop to ensure the correct parts are available

Building relationships and delivering a first-class service to our customers

Hours of work Week 1: Monday to Friday, 6am to 3.30pm Week 2: Monday to Friday, 1pm to 10.30pm 45 hour working week Saturdays, 1 in 3, 6am to 1pm, paid as over time Salary includes late shift allowance

Joining SAGA Truck and Van means: Representing “the star,” an international luxury car brand

Promoting vehicles with the latest technologies

Benefiting from career opportunities within a fast-growing group

Joining a family-owned group with strong values and collaborating with passionate people

Participating in regular internal events that promote team cohesion (seminars, incentives, parties…)

Enjoying many other benefits:

Pay date: 25th of each month

Discretionary bonus scheme

24 days Annual leave plus bank holidays

Simply Health

Staff referral scheme

Enhanced Maternity and Paternity Leave

Employee Assistance Programme (EAP)

Free parking

#SAGATruck&Van

What we are looking for: Technical knowledge of Vans & Trucks

Experience of delivering customer service to a high standard

Excellent communication and interpersonal skills

Good organisation skills with the ability to work under pressure

Good IT skills, experience of working with Parts systems would be an advantage.

Knowledge of dealer systems such as ADP Autoline (Kerridge/Keyloop) would be an advantage.

Previous parts department experience, ideally with a main dealer