Operations Supervisor

Job Summary

Oversee and coordinate daily operational activities across multiple sites to ensure efficient service delivery, compliance with policies, and continuous improvement in staff performance and operational quality.

Responsibilities

• Lead daily operational activities to maintain smooth and efficient service delivery across assigned sites
• Supervise and coordinate employees to optimize workforce effectiveness and adherence to schedules
• Plan and implement manpower deployment, duty rosters, and work schedules to meet operational demands
• Monitor staff attendance and productivity to ensure performance targets are met
• Enforce compliance with company policies and safety regulations in all operational procedures
• Collaborate with clients and management to address operational requirements and expectations
• Identify and resolve operational issues promptly, implementing corrective actions to prevent recurrence
• Conduct regular site inspections to assess operational standards and prepare detailed reports
• Support management initiatives to enhance operational efficiency and service quality
• Execute additional operational duties as assigned by management