Operation And Expansion Manager
- Oversee and manage the daily operations of multiple branches, ensuring smooth and efficient service delivery.
- Monitor daily performance, sales, and expenses across all locations.
- Ensure operational standards, cleanliness, and service quality are consistently maintained.
- Develop and implement operational procedures to improve efficiency and customer satisfaction.
Staff Management & Development
- Manage and supervise all staff members, including recruitment, interviews, and training of new employees.
- Prepare work schedules, attendance, and leave plans to ensure adequate staffing levels.
- Conduct regular performance evaluations and provide coaching and feedback to staff.
- Foster a positive and motivated work environment to maximize employee productivity and retention.
Maintenance, Equipment & Suppliers
- Oversee maintenance and repair of equipment and facilities across all branches.
- Manage relationships with suppliers and vendors to ensure timely and cost-effective procurement.
- Monitor inventory levels and ensure availability of necessary supplies and materials.
Customer Experience
- Handle customer complaints and inquiries professionally and resolve issues promptly.
- Continuously improve service quality based on customer feedback and industry best practices.
- Implement initiatives to enhance the overall customer experience and loyalty.
Sales & Financial Performance
- Monitor sales, expenses, and daily performance metrics to identify areas for improvement.
- Develop and implement ideas and plans to increase sales, reduce costs, and minimize waste.
- Prepare and present clear monthly reports to the business owner, covering operational performance, sales, expenses, and recommendations.
Expansion & Strategic Growth
- Supervise the opening and operation of future branches, including site selection, setup, staffing, and launch.
- Develop strategic plans for business expansion and growth.
- Identify new business opportunities and market trends to stay competitive.
- Strong experience in daily operations and managing multiple branches.
- Experience in staff management, recruitment, and training.
- Strong leadership, disciplined, and well-organized personality.
- Ability to make decisions and solve problems independently without constant supervision.
- Experience in increasing sales and reducing costs and waste.
- Strategic thinking for development and expansion.
- Proficiency in preparing reports and using management systems.
- Previous experience in car wash operations or multi-branch service businesses is preferred.
- Fluency in English is preferred.
- A valid driving license in Bahrain is preferred.