Assistant Manager, Operations

The Palawan @ Sentosa

Located on Palawan Beach, Sentosa Island, The Palawan @ Sentosa is Shangri-La Group’s first standalone lifestyle and entertainment precinct. Extending our signature hospitality beyond the hotel setting, we bring the colourful joys of life to the shore, drawing on decades of expertise in hospitality, Food & Beverage, and family offerings.

Designed as a vibrant beach wonderland and home to several new-to-Singapore attractions, The Palawan @ Sentosa brings families and friends together, with highlights such as electric go-kart racing, beachside mini golf, as well as family-friendly and adults-only beach club experiences, all in one destination.

Join us and be part of a team delivering memorable moments for our guests.

Job Summary

As an Assistant Manager, Operation Services (Floating Aqua Park), you will lead daily operations of the floating aqua park, ensure safety, service quality, and equipment upkeep while drive continuous improvement and business growth.

As an Assistant Manager, Operation Services (Floating Aqua Park), we rely on you to:

• Oversee daily operations of the floating aqua park to meet safety and operational standards.
• Manage floating aqua park activities to deliver safe, efficient, and consistent guest experiences.
• Oversee the upkeep, maintenance, security, and repair of the aqua park equipment and attraction facilities to ensure operational readiness.
• Identify operational challenges and implement solutions to enhance efficiency and guest satisfaction.
• Lead initiatives to develop and expand the floating aqua park in alignment with business growth objectives.
• Prepare operational reports and forecasts while supporting the implementation of group policies and strategies.
• Lead, train, coach, and mentor team members to foster teamwork, safety awareness, and continuous improvement.

Weare looking for someone who:

• Experience managing attraction facilities, floating aqua park operations, or similar environments.
• Customer service enthusiasm with a self-driven, goal-oriented approach focused on guest experience.
• Strong leadership, communication, interpersonal, and team management skills demonstrated through team development and operational oversight.
• Creativity, attention to detail, and confidence in problem-solving to drive continuous improvement.
• Knowledge of open-water swimming proficiency with Bronze Medallion, emergency and first aid certifications, and staff scheduling practices.
• Familiarity with weather and hazard management and relevant operational and safety standards.

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals

If you are the right person, what are you waiting for? Click the apply button now.