customer service representative - call centre
Ontario Security Defence Services Inc. is currently seeking friendly, reliable and customer-focused individuals to join our growing team as Front Desk Representatives.
Are you someone who enjoys helping people, communicating with others and creating a welcoming environment? Are you looking to gain valuable work experience or transition into a new industry?
We want to hear from you!
We welcome applicants from a variety of backgrounds, including retail, hospitality, hotels, restaurants, reception, office administration, call centres and general customer service.
No previous experience in this specific position is necessary. Our on-site supervisor will provide training, guidance and ongoing support to help successful candidates learn the role and become comfortable with their responsibilities.
If you have a positive attitude, are dependable and enjoy interacting with people, this could be an excellent opportunity for you!
About the Position
As a Front Desk Representative, you will be responsible for providing professional customer service and assisting with everyday front-desk operations at an assigned property.
You will serve as one of the first points of contact for residents, visitors, guests and building occupants, helping ensure everyone receives a friendly and professional experience.
This is a customer service and administrative position, not a security guard position.
Roles & Responsibilities
Your daily responsibilities may include:
- Greeting residents, visitors, guests and building occupants in a friendly and professional manner.
- Providing excellent customer service and creating a welcoming first impression.
- Answering general questions and providing directions or information.
- Answering incoming telephone calls and directing inquiries appropriately.
- Assisting with visitor registration and maintaining visitor logs.
- Receiving, organizing and recording incoming packages and deliveries.
- Notifying residents or designated contacts when deliveries arrive.
- Assisting with general administrative tasks and front-desk documentation.
- Communicating with residents, visitors, property management and building staff.
- Assisting with appointment scheduling and amenity booking requests where applicable.
- Maintaining an organized and professional front-desk area.
- Receiving general maintenance inquiries and forwarding requests to the appropriate department.
- Following established workplace procedures and communicating operational concerns to the on-site supervisor.
- Working cooperatively with colleagues to maintain a positive environment.
Qualifications & Skills
We are looking for individuals who are:
- Friendly, approachable and professional.
- Strong communicators with excellent interpersonal skills.
- Customer-focused and comfortable interacting with different people.
- Reliable, punctual and responsible.
- Organized and attentive to detail.
- Comfortable using computers, email and basic office applications.
- Able to work independently and as part of a team.
- Willing to learn new skills and take direction.
Previous Experience ? An Asset, Not a Requirement!
We encourage applications from individuals with experience in:
- Retail and customer service.
- Hotels and hospitality.
- Restaurants and food services.
- Reception and front-desk operations.
- Office administration.
- Call centres and customer support.
- Sales and guest relations.
- Property management and residential services.
- Other customer-facing industries.
Have experience in another field that involves working with people? We would still love to hear from you!
You do not need previous condominium, building or property-management experience to apply.
Training & Development
We understand that not everyone has experience working in this type of environment.
Successful candidates will receive on-site training from our experienced supervisor, who will explain the daily responsibilities, workplace procedures and expectations.