Branch Manager
Responsibilities:
- Oversee and coordinate the day-to-day activities of the branch to ensure smooth and efficient operations.
- Drive loan disbursement, deposit mobilisation, customer acquisition, and overall branch business growth.
- Monitor loan portfolio performance, repayment rates, delinquency, and recovery activities.
- Ensure effective credit assessment, customer verification, and adherence to lending policies.
- Supervise, motivate, and manage branch employees, ensuring productivity and accountability.
- Develop strategies to achieve branch targets and improve operational performance.
- Build and maintain strong relationships with existing and prospective customers.
- Monitor cash management, transactions, and branch financial activities to ensure accuracy and accountability.
- Identify potential business opportunities and implement strategies to increase the branch's market presence.
- Ensure compliance with internal policies, operational procedures, and applicable regulatory requirements.
- Prepare and submit accurate daily, weekly, and monthly branch performance reports.
- Address customer complaints and ensure prompt resolution of service-related issues.
- Conduct regular performance reviews and provide guidance and coaching to branch staff.
- Monitor operational risks and take appropriate measures to prevent fraud, financial losses, and other irregularities.
Requirements:
- A minimum of 2 years of experience
- A minimum of an HND in a related field