Assistant Vice President, User Support Team Lead - IT Department

• Lead, coach, and develop the User Support team
• Oversee IT Service Desk Level 1 operations and daily end-user support activities
• Ensure timely resolution and proper escalation of incidents and service requests
• Support users with PCs, laptops, printers, peripherals, mobile devices, and standard workplace applications
• Support endpoint setup, maintenance, troubleshooting, and replacement coordination
• Manage user onboarding and offboarding support, including...
• Bachelor’s degree in IT, Computer Science, Engineering, or related field, or equivalent experience
• At least 10 years of experience in IT support, helpdesk, end-user support, or endpoint support
• Proven experience as a team lead, supervisor, or senior support specialist
• Strong hands-on knowledge of:

o ITIL principles and service management practices o Windows environment o PCs, laptops, and user devices o Endpoint support and troubleshooting o Microsoft 365...