Patient Representative (Health Care/Office Automation)

About the Position: The incumbent serves as the Patient Representative to the Patient Advocate (PA) for Winn Army Community Hospital and as an advocate for all inpatients and outpatients. The Tuttle Army Health Clinic is located on Hunter Army Airfield in Savannah, GA. This is a Direct Hire Solicitation

Major duties

• Provide input to Commander and other staff regarding trends, issues or provider/staff member problems.
• Gather information on Congressional Inquires, Inspector General and Dial-the Boss special inquiries.
• Assist in expediting appointments and providing escort during facility visits.
• Identify elements of clinical administrative practices which contribute to or create an atmosphere for patient dissatisfaction.
• Maintain the Interactive Customer Evaluation System (ICE), for the Commander, providing responses and closure of inquiries posted by patients or on behalf of patient.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirements for Patient Representative (Health Care/Office Automation): Specialized Experience: One year of specialized experience which includes providing information concerning complaints/assistance needed; coordinating skills with interviewing, counseling principles and record keeping techniques; and resolving problems ranging from routine to complex. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-07). OR Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree in afield which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: nursing, healthcare, medical record administrative or medical assisting. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.