Sales Manager
Description and requirements
The role:
Campaign manager will be the one point contact between partner and MetLife. He/she will oversee all aspects of day-to-day management and ongoing coordination. They are also responsible for creating and managing campaign budget and have good interpersonal and organizational skills.
Critical performance criteria
End to end campaign management
Where do they sit in the organization
One point of contact between MetLife and sponsor.
Key relationships:
Reports to: Sr. Sales Manager
Key relationships: Non PPA Partnerships
Other key stakeholders: Gulf and EMEA team
Key responsibilities:
Core expertise in operations, vendor management, client relationship and end to end sales process
Campaign planning
Customer segmentation
Product sequencing
Persistency
Forecasting, planning and managing current and future campaigns
Campaign profitability / P&L management
Other responsibilities:
Manage all direct marketing campaigns operating through bank call centers
Daily reporting. Reports to be sent in the approved template. Correctness to be ensured
Handle and resolve escalations from call center agents, team leaders and customers
Provide on-job training for agents and ensure they are competent enough in delivering sales numbers
Monitor random calls to improve call quality and keep service quality levels up to MetLife standards
Provide escalation metrics for customer complaints and maintain turnaround times
Proactively act in facilitating sales, service, operations efficiency and customer satisfaction
Work closely with partners to ensure smooth and seamless operations process
Salesforce engagement
Sales contest training
Candidate qualifications:
Business knowledge / technical skills:
Strong campaign management background with the below credentials
Banking / insurance background
Extensive experience in driving and motivating team to achieve targets with strong negotiation skills
Client relationship campaign management
Strong interpersonal skills
Manage sponsor relationship strategically based on business requirements
Strong insight of financial industry, should be able to interpret and prepare strategic presentations
Set bold aspirations and clear vision for relationship
Set and execute a sponsor relationship strategy that defines which issues to focus on and which opportunities to pursue
Ensure financial success and monitor quality
5-10 years of experience with insurance and banking industry
Candidate to be a graduate or post-graduate
Leadership competencies:
Thinks strategically - sets goals and direction aligned to the company's strategy, predicts future and plans accordingly
Motivates people - motivate people at all levels through continuous engagement strategies
Explicit communication skills - effective communication skills which will help to have a clear understanding of the strategies and the deliverables
Seizes opportunity - seeks new opportunities, new segments and ways to create a perennial source for business generation
Focuses on customers - promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage
Drives results - sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards
Benefits we offer
Our Gulf benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan, an employee assistance program (EAP), and other digital mental health programs. You'll get the support you need through every stage of life with various leave policies, be able to participate in volunteering events (for which you're able to use volunteer time off), have ample learning and growth opportunities, and more.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us!