Senior Manager, Client Experience (Pre-Sales Solutions & Scoping)

Accountabilities: The Senior Manager, Client Experience (Pre-Sales Solutions & Scoping) will own the development and execution of pre-sales operational strategies, acting as a key bridge between commercial teams and operational delivery. This role requires strong business judgment, customer focus, and the ability to create scalable solutions while protecting operational efficiency.

Lead pre-sales solution strategy by embedding operational expertise into enterprise sales cycles, RFP responses, and executive customer discussions.

Manage and develop a sales-focused operational support function that demonstrates service capabilities as a competitive advantage.

Partner with Sales, Product, Pricing, and Operations teams to simplify service offerings and create clear, scalable customer packages.

Align operational delivery models with pricing structures, regional capabilities, and customer expectations to ensure accurate commercial positioning.

Evaluate custom customer requirements and develop data-driven solutions that balance client needs, scalability, and business objectives.

Establish operational checkpoints and governance processes to prevent scope misalignment, inaccurate commitments, and onboarding challenges.

Create and maintain pre-sales resources, including capability documentation, service frameworks, and customer-facing operational materials.

Act as the primary operational point of contact for commercial teams, providing expertise during strategic pipeline reviews and enterprise opportunities.

Track and analyze pre-sales performance metrics, deal quality indicators, and operational readiness factors to improve decision-making.

Build strong relationships across teams and serve as a trusted advisor during complex commercial negotiations.

Requirements:

The ideal candidate brings a strong background in customer experience operations, pre-sales strategy, or commercial solution design, with the ability to influence stakeholders and translate operational capabilities into compelling customer outcomes.

5–7+ years of experience in pre-sales solutions, customer experience operations, commercial scoping, technical account management, or similar roles.

Experience working within SaaS, technology, business travel, or other complex enterprise service environments preferred.

Proven ability to collaborate with sales organizations and support high-value enterprise sales cycles.

Strong understanding of customer journey design, operational models, and scalable service delivery frameworks.

Exceptional communication, negotiation, and relationship-building skills, with confidence engaging executive stakeholders.

Ability to simplify complex operational concepts and communicate value-driven solutions effectively.

Strong analytical skills, including experience using operational data, automation insights, and capacity models to guide decisions.

Demonstrated ability to challenge assumptions, establish boundaries, and create solutions in fast-paced, revenue-focused environments.

Strong problem-solving skills, sound judgment, and the ability to work independently with significant ownership.

Experience managing cross-functional initiatives across global teams is highly valued.

Benefits:

Competitive compensation package aligned with experience and market expectations.

Comprehensive healthcare coverage and insurance benefits designed to support employees and their families.

Retirement savings programs and opportunities to participate in equity plans.

Flexible time off, company holidays, and paid parental leave.

Wellness resources and mental health support programs.

Connectivity and commuting support options where applicable.

Exclusive travel-related perks and employee benefits.

Opportunities for professional growth within a global, high-performance environment.

Collaborative workplace culture focused on innovation, ownership, and career development.

Access to global teams and opportunities to work on impactful enterprise initiatives.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

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