Patient Experience Coordinator

Accountabilities: The Patient Experience Coordinator will serve as a key point of contact for patients, ensuring they receive clear guidance, responsive support, and a seamless experience throughout their healthcare journey. This role requires strong communication skills, attention to detail, and the ability to coordinate effectively across multiple teams.

Manage patient communications through phone, email, text messaging, and digital platforms while providing professional and compassionate support.

Address non-clinical patient questions, requests, and concerns while ensuring timely resolution and appropriate follow-up.

Collaborate with care coordination, billing, clinical operations, and other internal teams to support smooth patient workflows.

Escalate clinical, billing, or access-related concerns to the appropriate teams when additional expertise is required.

Maintain accurate documentation of patient interactions while following established workflows, privacy standards, and compliance requirements.

Prioritize multiple patient conversations while meeting service expectations in a fast-paced remote environment.

Identify recurring patient challenges and provide insights that contribute to process improvements and enhanced patient satisfaction.

Support operational initiatives that improve communication quality, efficiency, and overall patient experience.

Requirements:

The ideal candidate is a proactive, empathetic, and organized professional with experience supporting patients or customers in healthcare environments. They should be comfortable working independently, using digital tools, and collaborating with cross-functional teams.

2+ years of experience in healthcare coordination, patient support, care navigation, customer success, or another patient-facing healthcare role.

Excellent written and verbal communication skills with strong empathy, professionalism, and emotional intelligence.

Ability to work independently in a remote environment while effectively collaborating with distributed teams.

Experience using digital communication tools, healthcare technology platforms, or patient engagement systems.

Strong organizational skills with the ability to manage tasks, maintain accurate records, and follow structured processes.

Data-driven mindset with the ability to track performance, identify trends, and contribute to operational improvements.

Genuine interest in improving patient experiences and expanding access to better healthcare.

Comfortable working Pacific Time or Eastern Time business hours.

Experience with healthcare automation, telehealth, or operational workflows is a plus.

Benefits:

Competitive compensation ranging from $23 to $25 per hour depending on experience.

Fully remote work environment with flexibility across the United States.

Opportunity to make meaningful contributions to improving healthcare experiences.

Comprehensive medical, dental, and vision benefits.

Free membership with a primary care service provider.

401(k) plan with company match.

20 days of paid time off, 10 paid holidays, and paid sick leave.

Internet stipend to support remote work.

Annual team offsite and opportunities to collaborate with an international team.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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