Overnight Emergency Care & Support Representative
Accountabilities You will act as the primary overnight contact for incoming calls and urgent situations, responding promptly to emergencies involving students and host families. You will assess the nature and severity of incidents, provide immediate support, and escalate cases when necessary to ensure appropriate resolution.
Manage and respond to after-hours emergencies, including crisis de-escalation and initial intervention
Document incidents accurately and maintain detailed case notes and records in internal systems
Coordinate with internal teams to escalate complex situations and ensure timely follow-up
Review and process student and host-related documentation for completeness and accuracy
Support placement activities, including matching students with host families for new or emergency placements
Perform administrative tasks such as data entry, file management, scheduling support, and system updates
Maintain operational continuity during overnight shifts, including weekends and holidays on a rotating schedule
Requirements
You bring strong interpersonal skills and the ability to remain composed in high-pressure situations, particularly when supporting individuals in distress. You are comfortable working independently in a remote overnight environment while managing both urgent communications and structured administrative tasks.
1+ year of customer service, client support, or similar experience in a fast-paced environment
Strong verbal and written communication skills in English (French is an asset depending on region)
Proven ability to de-escalate sensitive or emotionally charged situations with empathy and professionalism
Comfortable working independently overnight with rotating shift schedules
Strong organizational skills and attention to detail for accurate documentation and case tracking
Proficiency with common digital tools (email, spreadsheets, databases, and case management systems)
Experience in education, international programs, or multicultural environments is an asset
Post-secondary education in a related field is preferred but not required
Benefits
Fully remote overnight position with structured shift rotation
Competitive hourly compensation aligned with experience and regional factors
Paid time off and eligibility for organizational benefits
Opportunity to contribute to meaningful work supporting international students
Training and onboarding provided for systems, processes, and escalation protocols
Exposure to multicultural environments and global student support operations
Stable full-time employment with consistent overnight scheduling
How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1