Claims Support Specialist
Accountabilities: Prepare and submit mortgage insurance and agency claims for acquired or sold properties in accordance with applicable guidelines
Conduct monthly process control and vendor audits, documenting findings and reporting results to management
Review exception reports to ensure system data integrity and identify operational trends or issues
Support resolution of escalated issues within the team’s scope and provide guidance on complex cases
Assist in preparing file packages and documentation for internal and external audits
Draft and manage written communications across internal departments to ensure timely resolution of claim-related issues
Contribute to the maintenance of departmental procedures, job aids, and process documentation
Support training efforts for new and existing employees within the claims function
Collaborate with internal teams and external partners to improve workflows and ensure compliance
Requirements:
High school diploma or equivalent required
5+ years of experience in mortgage servicing, mortgage insurance claims, foreclosure processes, or related legal/financial field
Strong understanding of mortgage industry practices, claims workflows, and foreclosure guidelines
Experience working with mortgage servicing platforms (LPS/MSP preferred)
Ability to analyze data, identify issues, and make sound operational decisions
Strong written, verbal, and interpersonal communication skills
Ability to manage multiple priorities and meet strict deadlines in a structured environment
Proficiency in Microsoft Office, especially Excel and Word
High level of discretion and ability to maintain confidentiality
Preferred: prior leadership or mentoring experience (1+ year)
Benefits:
Hourly compensation range: $20.43 – $34.28 based on experience and qualifications
Comprehensive health coverage options including medical, dental, vision, life, and disability insurance
Paid time off including holidays, vacation, and sick leave
Retirement savings plan with employer matching and employee stock purchase options
Remote work flexibility with structured support and equipment provided
Access to wellness programs including mental health resources and fitness perks
Employee recognition programs celebrating performance and milestones
Tuition reimbursement and ongoing learning and development opportunities
Lifestyle benefits including discounts on gym memberships, pet insurance, and employee purchasing programs
How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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