Receptionist

Job Title: Receptionist

Location: Aldgate, London

Employment Type: Full Time, Monday-Friday, 9:00am-5:00pm

Salary: £28,119 per annum

Closing Date: 4th December 2026

About Us:

ITN Solicitors is a leading Criminal, Civil Liberties and Human Rights firm with a long-standing commitment to legal aid. We have acted in some of the most high-profile cases in recent years. Most of our work is publicly funded, although our private client base has also grown in recent years.

Job Summary

We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative tasks. You will work closely with our current receptionist and be the first point of contact for our firm.

Our Receptionist’s duties include offering administrative support across the Practice. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.

You will speak with our clients every day, so a friendly, approachable manner is important. You will also need to respond to emergencies promptly and effectively, while helping office operations run smoothly. The role requires you to manage several tasks at once and prioritise them effectively.

Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Responsibilities

Answering a busy phone line and directing calls appropriately

Greet and welcome guests as soon as they arrive at the office, making the staff member aware of their arrival and directing them to the relevant meeting room/seating area;

Answer, screen and forward incoming phone calls. Taking detailed messages when a member of staff is unavailable.

Management of incoming and outgoing post

Arranging couriers and parcel services

Ensure reception area and meeting rooms are tidy and presentable

Providing refreshments for guests

Provide basic and accurate information in-person and via phone/email

Check voicemails left overnight. Monitor voicemail and the general enquiries inbox frequently throughout the day, forwarding messages and enquiries to the appropriate person or department.

Maintain office security by following safety procedures and controlling access via the reception desk

Archive closed files in the case management system and arrange for physical files to be sent to the remote archive storage facility

Ordering office stationery and business cards

Preparing invoices and taking payments (training will be provided)

Arranging office appointments and booking meeting rooms for fee earners and updating diaries

Ensuring Kitchen and office supplies are stocked, including general office refreshments

Assisting the Criminal Defence Department in opening of new case files onto the case management system (training will be provided)

Requirements

Confident phone manner and ability to handle high call volumes with patience and efficiency

Empathy and professionalism when working with people in distressing or sensitive situations

Strong organisational skills and attention to detail

A team player who is also happy working independently

Proficiency in Microsoft Office

Professional attitude and appearance

Solid written and verbal communication skills

Ability to be resourceful and proactive when issues arise

Multitasking and time-management skills, with the ability to prioritise tasks

We reserve the right to close this vacancy should suitable candidates be identified prior to the deadline.

Job Types: Full-time, Permanent

Schedule:

Monday to Friday

Work Location: In person

Reference ID: REC/ITN