Front Desk Offocer

Responsibilities:

Welcome guests warmly and provide professional customer service. Manage guest check-in and check-out procedures efficiently. Handle room reservations, cancellations, extensions, and modifications. Verify guest information and maintain accurate records. Provide information about hotel facilities, services, room rates, and local attractions. Handle guest complaints, requests, and inquiries professionally and escalate unresolved issues to the appropriate supervisor. Process guest payments, invoices, receipts, and other front-desk transactions accurately. Monitor room availability and coordinate with Housekeeping regarding room status. Maintain accurate records of daily arrivals, departures, bookings, and occupancy. Manage telephone calls, emails, and other guest communications. Coordinate with Housekeeping, Security, Maintenance, Food & Beverage, and other departments to resolve guest needs. Ensure that the front desk and reception area are clean, organized, and presentable at all times. Maintain confidentiality of guest information and hotel records. Follow hotel policies, procedures, safety standards, and cash-handling controls. Prepare and submit required shift reports and handover notes. Handle lost-and-found items according to hotel procedures. Perform other duties assigned by the Front Office Supervisor or Hotel Manager.

Requirements:

Minimum qualification of BSc. 2 years of previous experience in a similar role.