Community & Tenant Relations Manager

• Serve as the primary on-ground point of contact for the club

community, ensuring a welcoming and consistently high-quality member experience.

• Manage the full tenant relationship lifecycle onboarding, fit-out coordination, day-to-day liaison, and renewal support.
• Monitor tenant compliance with lease terms, operating standards, opening hours, and club brand guidelines.
• Plan and deliver community activations, seasonal events, and member engagement programs across club facilities.
• Resolve member and tenant complaints, escalating operational and facility issues to the Facility Director.
• Coordinate with facilities, security, housekeeping, and F&B teams to maintain community areas to standard.
• Build community feedback loops through surveys, floor walks, and committee meetings; report insights and satisfaction levels.
• Collaborate with the Sports Marketing Manager to align community programming with club campaigns and sponsorships.
• Track tenant performance, footfall and community KPIs, reporting monthly to the Facility Director

• Bachelor's degree in Business Administration, Hospitality, Real Estate, Facilities Management, or a related field.
• Minimum 4–5 years of experience in community management, tenant relations, retail/mall operations, or hospitality.
• Proven experience managing tenants, leases, or commercial partners within a mixed-use or club environment.
• Strong interpersonal, conflict-resolution, and stakeholder management skills.
• Excellent organizational skills with the ability to manage multiple on-ground priorities simultaneously.
• Fluency in Arabic and English, written and spoken, is preferred. Comfortable working evenings/weekends to cover peak community hours and club events.