Operational Manager

The Operational Manager ensures the smooth functioning of organizational operations across SML’s business units (Greenwise Consulting & Sinergis HR Consulting & Services). This role focuses on optimizing internal processes, managing resources, and maintaining compliance with corporate policies and ISO-based governance systems.

Key Responsibilities:

Business & Operation

• Oversee daily operations and ensure effective coordination across departments.
• Lead the implementation and continuous improvement of company operational systems, SOPs, and workflows to support consulting project delivery and corporate initiatives.
• Monitor key business indicators including cost efficiency, resource utilization, and productivity across all departments.
• Oversee contract management, procurement, and project administration processes to ensure compliance, transparency, and timely execution.
• Coordinate operational budgets and support financial tracking to ensure profitability and efficient allocation of resources.
• Collaborate with Project Managers and senior leadership to streamline project operations and mitigate risks.
• Conduct regular reviews of internal systems and ensure adherence to compliance, governance, and data protection policies.
• Develop and enforce quality control mechanisms across project documentation, deliverables, and reporting.
• Ensure all operational tools (Google Workspace, CRM, etc.) are effectively used and integrated for efficient workflow.

People management

• Work closely with the HR team to ensure effective workforce planning, recruitment, and onboarding of employees and consultants.
• Cultivate a culture of integrity, collaboration, and continuous learning through engagement programs and internal communication initiatives.
• Oversee implementation of competency mapping, performance appraisal, and learning programs such as the Competency Development Program (CDP).
• Support leadership in building a positive work environment that aligns with SML’s core values and behavioral standards.

Commercial Support

• Support project teams in cost analysis, project pricing, and budget monitoring to improve profitability and scalability.
• Ensure operational readiness for new product or service launches, including resource planning and system alignment.
• Provide insights and data analysis to management for decision-making on business development, partnerships, and process innovation.
• Contribute to institutional branding by maintaining operational excellence that reflects SML’s professionalism and credibility.

Qualifications

• Bachelor’s or Master’s degree in Business Administration, Management, or related discipline.
• At least 5 years of experience in operations management, preferably within consulting or professional services.
• Strong organizational, analytical, and leadership skills.
• Knowledge of financial management, HR systems, and compliance frameworks.
• Excellent communication and stakeholder management abilities.
• Familiarity with ISO certification and governance systems preferred.

Skills: Project Management, Operational Strategic Planning, English Language, Management Consulting