German speaking Customer Service Advisor
About the company
The company: An established, family-owned business specialising in the design and supply products to retailers, distributors and commercial customers worldwide.
French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Your tasks
To be the initial point of contact for customers and provide the highest standard of customer experience.
- Act as the first point of contact for customer enquiries via phone, email and in person.
- Process customer orders accurately and efficiently ensuring all details are recorded correctly.
- Respond to customer queries promptly providing clear information on products and pricing
- Maintain accurate customer records and update internal systems.
- Liaise with internal departments to ensure smooth communication and follow-up.
- Identify opportunities to improve team workflows, productivity and customer service efficiency.
- Work towards team targets and service level agreements ensuring compliance with company procedures and data protection requirements.
Requirements
The Candidate
- Fluent in German (written and spoken) essential
- Previous experience in customer service or in an administrative role needed
- Excellent communication and interpersonal skills
- Confident, proactive and dynamic
- IT literate
What we offer
Hybrid working system after training in the office Salary: up to £30,000 per annum depending on experience plus benefits
The salary: up to £30,000 per annum depending on experience plus benefits
How to apply
To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4346GC
Other
FRENCH SELECTION (FS) German speaking Customer Service Advisor Location: Manchester