Learning & Development Specialist/ Instructional Designer

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are seeking a dynamic and experienced professional to join our growing team. This individual will design and deliver impactful global learning experiences, manage and optimize learning systems and compliance programs, and enable employees and managers to effectively engage in their development through accessible, high-quality learning solutions.

Responsibilities:

Learning Content & Program Delivery

Design, develop, and curate onboarding and ongoing learning content, including e-learning (Articulate 360), microlearning, presentations, and resources aligned to business needs.

Coordinate and deliver new-hire onboarding and orientation sessions, including logistics, scheduling, global calendars, and content updates.

Support learning programs end-to-end, including project coordination, communications, surveys, and continuous improvement based on learner feedback and effectiveness metrics.

Learning Systems, Compliance & Analytics

Support administration of the Learning Hub (LMS/LXP), including system configuration, content management, data integrity, integrations, and vendor coordination.

Administer and track mandatory compliance training, ensuring timely completion, accurate records, audit readiness, and alignment with Legal, Compliance, and HR requirements.

Assist in maintaining dashboards and reports to measure learning participation, effectiveness, and compliance, translating data into actionable insights.

Learner Enablement & Support

Guide users in accessing plans and role-based pathways, providing guidance on navigating learning platforms and curated content and increasing adoption.

Support learners and escalate complex issuesfor employee inquiries, managing support tickets, troubleshooting issues, and partnering with HR, IT, and vendors for resolution.

Develop and maintain self-service resources (FAQs, job aids, knowledge articles) to improve learner experience and reduce support volume.

Qualifications:

Bachelor’s degree preferred required

2+ years of HR or Learning and Development experience

Strong communication and presentation skills, both written and verbal

Solid understanding of adult learning principles, instructional design methodologies, and training delivery techniques

Experience with learning management systems (LMS), learning experience systems (LXPs), and e-learning platforms such as Articulate 360 or others

Strong attention-to-detail, resourcefulness and drive for innovation

Exceptional time, resource management, and organizational skills

Ability to prioritize workload and act with appropriate urgency

Demonstrated ability to work successfully cross functionally

Able to follow guidance and escalate when needed

Calm appearance under pressure

Ability to brainstorm and contribute ideas

Company Benefits

Company stocks

Annual merit increase based on performance

15% night shift differential pay

Paid Leave with Cash Conversion

HMO with free dependents

Retirement Plan

Life Insurance

While on work from home setup: Internet and meal allowance are provided

Employee Assistance Program for mental and social well-being

Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13 th month pay, Solo parent leave, Special leave for women)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal .

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.